If you run an organisation or business you have probably already come across the term UCaaS, but perhaps you’re not entirely sure what it means or if it could provide value to your business. UCaaS simply stands for Unified Communications as a Service. Ultimately, UCaaS is just the same as just UC (Unified Communications). They both offer similar features such…
Firstly, let’s clarify what we mean by SIP. SIP (also known as SIP trunking) stands for Session Initiation Protocol and is a signalling protocol used for initiating, maintaining and terminating real-time sessions that include voice, video and messaging applications. Basically, if you use any form of Internet telephony, SIP is the protocol that allows it to connect. When you are…
Meetings are considered an essential part of business. They provide the opportunity for personnel to get together and discuss new ideas, processes and problems or make important decisions or relay important messages - there are many reasons why face-to-face meetings can be useful. However, the reality is, meetings are usually a waste of time. They end up spiralling off-topic with…
As we always say, good communication is essential to the success of every business. Modern businesses must be able to respond to customers quickly and efficiently at all times across multiple channels in order to provide exceptional customer service and stay ahead of the competition. All of this, and more, can be achieved by adopting a unified communications system that…
2020 has arrived and so we have decided to kick off this next decade with some top VoIP trends to look out for this year. If you've been thinking of upgrading your phone system, and if you are still using analogue phone lines you probably should be, it’s worth knowing what features are available and what we expect to become…
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