3 Reasons to Update Your Communications System (and keep it up-to-date)

The COVID-19 pandemic has made it clear that it’s time for businesses to move forward with their technology. Those that kept up with the advances in telecoms technology and ensured that communication was at the forefront of their businesses are now revelling in the fact that adapting to having entire teams working remotely was a relatively easy task.

However, those that have allowed their telecommunications systems to become outdated and are still using traditional telephone lines to hold conversions are wishing thattheye had done more to stay ahead of the curve. Afterall, an up-to-date communications system doesn’t just mean that teams are able to communicate with each other but also can provide us with the collaboration tools, remote conferencing  and screen sharing capabilities that have become a part of most of our daily lives.

When the first national lockdown was introduced, many urgently scrambled to get systems in place so they could continue to conduct business. This meant that some muddled on with their old-fashioned existing systems and some threw together a  “make-do”, temporary solution while others grabbed the first “off-the-shelf” solution they could get their hands on.

Fast forward nine months and not a lot has changed. Many organisations are still conducting business remotely and still consider it a temporary solution. However, even if things do go back to what used to be considered normal, what if it doesn’t? What if we find ourselves in a similar position a few months, years or decades down the line? Surely it now makes sense to put systems in place that don’t just help us to get by, but ones that can help us to improve our communication and collaboration, deal with customers more efficiently and that are adaptable and futureproof too?

Staying agile and competitive is essential to the success for any business suffering from the aftermath of the coronavirus. If you are still not convinced, here are three reasons why it’s time to update your communications practises (and remain current).

You Need to Stay Ahead of the Competition

Not having the right communications tools means that your staff cannot work efficiently. They need more than a phone – they need smartphones, email, text, chat, screen sharing, unified communications – the list goes on. Those that were already geared up for working remotely, or that reacted quickly and deployed a new system that meets their specific needs, are sailing ahead. It’s essential that your employees are given the tools they need so you can maintain a competitive advantage and keep in the running.

Vulnerability

A lot of outdated systems are vulnerable. Phone calls, emails, files, almost everything that is passed around contains sensitive information and, without the right security and encryption, you could suffer a data breach and be left with hefty fines. Outdated software can become the target for cyber criminals. Therefore, it’s essential that your communications are secure and regularly updated to protect it against new threats.

You Don’t Know What is Going to Happen Next

Let’s face it, none of us know what’s going to happen next. Maybe everything will return to the way it was in 2019. Maybe everything will stay exactly as it is now. Or maybe we’ll end up with a mixture of the two. This makes it necessary to be able to adapt, and quickly. Using an up-to-date cloud communications system, we can alter our approach as often and as quickly as we need to.  We can add users, remove users, add new features, remove features that we no longer require and more, all at the click of a button.

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