
Call Centre Predictions for 2020
- 23-12-19
- By: Tom Briscombe
- Category: Call Centre
- 0 comment
Earlier this month, we took some time to reflect on the year gone by and report on some of the biggest call centre trends we saw in 2019. We recognised an increase in cloud-based call centres, a rise in social media conversations and more innovative ways to involve artificial intelligence as well as more developments in analytics tools. 2020 is…