A little while ago, BT Openreach announced that they plan to switch off their existing PSTN and ISDN network by 2025 and will be switching to a single IP network. This means that businesses all over the country have just six years to find an alternative solution for their telephony and internet needs. Many see this as just something else…
Customer experience, also known as CX, is your customer's whole perception of their experience with your business or brand. It is the result of every interaction a customer has with your business; from visiting your website and talking to customer services to receiving the product or service and after-sales support. Everything you do impacts your customer's perception of you and…
Communication plays a critical role in business. Better communication leads to increased productivity across a variety of sectors and it could be what separates you from your rivals. In modern-day business, communication needs to be cost-effective, reliable and flexible to help us take advantage of the ever-expanding workplace. Therefore, if you haven’t already made the switch to a VoIP (Voice…
Many businesses are yet to embrace the power of cloud telephony. This is likely due to the lack of information that is available, leading to a lack of trust or uncertainty as to whether cloud technology can meet the demands of a busy call centre. However, contrary to what a lot of people think, cloud telephony is not only incredibly…
Where do you backup your data? Is typically a question we ask when first talking to someone about securing their customers and their company's data. Invariably we get some variations of; “We don’t... yet” “We use Office 365/AppleStorage/Google Drive” “Our existing backup provider works fine” The answers to those statements can be long, technical ones, but for the purpose of…
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