As we always say, good communication is essential to the success of every business. Modern businesses must be able to respond to customers quickly and efficiently at all times across multiple channels in order to provide exceptional customer service and stay ahead of the competition.
All of this, and more, can be achieved by adopting a unified communications system that combines multiple communication channels, customer relationship management, analytics tools and much more to improve productivity, deliver an improved customer experience and boost revenue.
Introducing Horizon Collaborate
Horizon Collaborate brings services such as instant messaging, presence, voice calls, video calls, desktop/application sharing and document sharing into a simple set of user applications. Available for Windows, Mac, Android and iOS, employees can access business communications and collaboration services from any device, in any location.
Horizon Collaborate provides a complete unified communications experience. It is suitable for any business of any size that wants to increase productivity, increase collaborative team working, attract more diverse talent and optimise business processes.
Horizon Collaborate offers a host of features to help businesses achieve their goals and streamline processes:
- Instant messaging – Online chat between users, reducing email inefficiencies.
- Presence – Shows personal status that helps define the best way to communicate.
- Hosted PBX features – The full telephony feature set and service including bundled minutes.
- Ad-hoc and Planned Conferencing – Quick and easy multi-party collaboration using My Room, a personal and fully managed conferencing space for voice, video and sharing.
- Video Calling – Create a stronger collaborative experience using visual communication from a mobile or desktop application.
How Horizon Collaborate Can Help Your Business
- Unified Communication
- Horizon Collaboration allows you to handle all communications across multiple channels from any location. All of its features are available on both mobile and desktop apps, enabling employees to engage with customers no matter where they are.
- Streamline IT Operations
- With Horizon Collaborate comes a range of clever features with an emphasis on control and personal administration through the portal that removes the burden from your IT team. Administrators can quickly configure the system according to the organisation’s changing requirements, while employees can easily manage their own communication environment through desktop and mobile applications.
- Attract the Next Generation of Candidates
- Younger generations expect technology to be fast, accessible and on-demand. Horizon Collaborate caters for the next generation of operatives by providing just that. What’s more, Horizon Collaborate opens up remote working possibilities. This means that employees no longer need to be local allowing you to attract new talent from further afield.
- Reduce Business Costs and Complexity
- Features such as Presence, Video Call and Collaboration support agile working allowing employees to work from home, on the move or in hot-desking arrangements while maintaining on-topic conversations and efficiency.
Kane Can Help
Kane is one of South Wales’ leading independent telecoms specialists. We have helped call centres all over the world to not only meet their customer’s demands but to go beyond their expectations.